Cigna Dentist in Pasadena, CA

Cigna dental insurance helps patients afford routine and restorative dental care. Pasadena Dental Office and Orthodontics is an in-network Cigna dental PPO provider. It accepts Cigna dental benefits for new and returning patients. Dr. Solomon Heifets and the team treat Cigna patients from Pasadena, San Marino, South Pasadena, Altadena, and Alhambra. Nationally, 24.1 percent of Americans carried no dental insurance in 2023.^[1] Patients with coverage can use it toward cleanings, fillings, and major restorative work. This page explains what Cigna typically covers and which Cigna plans this office has on file. It also explains how to use Cigna benefits at an appointment. Every plan gets verified before treatment begins, so costs stay clear.

What Does Cigna Dental Insurance Typically Cover?

Cigna dental insurance typically covers preventive, basic, and major care at different rates. Preventive visits are usually covered in full. Basic procedures like fillings are partly covered after a deductible. Major work like crowns is covered at a lower percentage. According to the ADA Health Policy Institute, 58.2 percent of privately insured patients saw a dentist in 2023.^[2] Only 28.4 percent of uninsured patients did the same. Using available Cigna coverage regularly protects oral health and the household budget. It also helps a patient maximize insurance benefits already paid for through payroll. A Cigna plan also tends to exclude purely cosmetic work. Teeth whitening and veneers usually fall outside standard coverage, even on plans with a generous annual maximum. A patient combining cosmetic and restorative work should ask the front desk about each portion separately. The front desk can explain which part Cigna is likely to pay.

A few cosmetic treatments commonly fall outside standard Cigna dental coverage.

• Teeth whitening 
• Porcelain veneers 
• Clear aligners chosen for cosmetic reasons alone

Cigna groups covered dental care into three tiers, and each tier pays a different share of the bill.

Coverage Tier	Typical Percentage Paid	Example Services
Preventive	100%	Exams, cleanings, routine X-rays
Basic Restorative	80% after deductible	Fillings, simple extractions, root canals
Major Restorative	50% after deductible	Crowns, bridges, dentures

Preventive Care (100% Covered)

Preventive care includes the appointments Cigna covers in full. Exams, cleanings, and routine X-rays, including digital X-rays, fall under this tier. Most Cigna plans cover two cleanings per year. Dr. Solomon Heifets and the dental team use these preventive services to catch small problems early. Catching a problem early often keeps it from becoming a basic or major restorative case.

Basic Restorative Care

Basic restorative care covers common repairs at a partial rate. Fillings, simple extractions, root canals, and periodontal treatment typically fall here. Cigna usually pays 80 percent after the deductible is met. The patient covers the remaining, reduced share at checkout, and the front desk confirms the exact amount before treatment starts.

Major Restorative Care

Major restorative care covers larger rebuilding procedures. Crowns, bridges, and dentures typically fall under this tier. Cigna usually pays 50 percent of the cost after the deductible. Pasadena Dental Office and Orthodontics fabricates every crown through a dental laboratory over two visits. This traditional process lets the final crown fit with the same precision as the rest of a patient's bite.

Annual Maximums, Deductibles & Waiting Periods

An annual maximum is the most Cigna pays toward dental care in one plan year. A deductible is the amount a patient pays first, before coverage begins. Preventive care skips the deductible on most Cigna plans. Some plans also apply a waiting period before major work is covered. Unused annual maximum does not roll over into the next year on most plans. Most Cigna plans reset their annual maximum on January first. A patient who has only used one of two covered cleanings still has coverage left to use. The same is true for a delayed filling. That unused benefit disappears once the plan year ends. Scheduling remaining preventive visits or minor treatment before the calendar year closes puts that paid-for coverage to use. Waiting until after the reset date wastes it. Each family member covered under a Cigna plan usually carries a separate annual maximum. A family of four can have up to four individual maximums working at once, even under one shared plan.

Your Cigna Dental Plan Options at Pasadena Dental Office and Orthodontics

Pasadena Dental Office and Orthodontics has four Cigna dental plans on file for patients. Each plan carries its own deductible and annual benefit maximum. Coverage details differ by employer group and plan tier. The team checks a patient's specific plan before recommending treatment, so there are no surprises at checkout.

The table below lists each plan's deductible, annual benefit maximum, and what it typically covers.

Cigna Plan	Deductible	Annual Benefit Maximum	Notable Coverage
Cigna Dental Preventive	None	Not applicable	Routine checkups, cleanings, and X-rays at $0
Cigna Dental 1000	$50 individual / $150 family	$1,000	Basic and major restorative care, including root canals, crowns, and fillings
Cigna Dental 1500	$50 individual / $150 family	$1,500	Minor and major restorative care plus a $1,000 lifetime orthodontic maximum for braces and Invisalign
Cigna Dental 3000/100	$100 individual	$3,000	Minor and major restorative care, including root canals, crowns, and fillings

A Cigna representative or the front desk team can confirm which of the figures above applies to a specific patient. This happens before the first visit.

PPO vs. In-Network: How Your Cigna Benefits Work at Our Office

Cigna benefits work best at Pasadena Dental Office and Orthodontics because the office is in-network. In-network means the practice accepted Cigna's negotiated fee schedule for covered services. Patients pay the lower, negotiated rate instead of a dentist's full standard fee. Pasadena Dental Office and Orthodontics accepts Cigna PPO plans, not Cigna HMO plans. Patients keep the flexibility a PPO plan allows.

Staying in-network changes three practical things about a visit, shown below.

Detail	In-Network (This Office)	Out-of-Network
Fees Charged	Cigna's negotiated, discounted rate	The dentist's full standard fee
Claim Filing	The office files the claim directly	The patient often files the claim
Typical Out-of-Pocket Cost	Lower	Higher

A PPO plan still allows a patient to see an out-of-network dentist. Staying in-network simply keeps more of the plan's annual maximum working for the patient instead of covering a higher fee. An HMO plan works differently and requires the patient to pick one assigned in-network dentist. Pasadena Dental Office and Orthodontics does not currently hold a Cigna HMO contract. A patient enrolled in a Cigna HMO plan should confirm network status with Cigna before booking. A Cigna PPO member can book here with no such restriction. For a larger major restorative case, the office can request a pre-treatment estimate from Cigna before work begins. That estimate tells the patient the expected coverage and remaining balance in writing. The estimate arrives before any irreversible step, like a crown preparation, starts.

How to Use Your Cigna Insurance at Our Pasadena Office

Using Cigna insurance at this office takes four simple steps from scheduling to checkout. The front desk team handles the paperwork at every step. A patient only needs to bring a Cigna ID and show up for the appointment. As noted by the ADA Health Policy Institute, 12.7 percent of Americans skipped needed dental care over cost in 2023. That rate is more than double the rate for medical care.^[3] Confirming a benefit before it resets avoids becoming part of that statistic.

The four steps below cover a typical Cigna visit from booking to billing.

• Schedule the appointment and mention Cigna coverage when booking 
• Bring a Cigna insurance card or member ID to check-in 
• Let the team verify the specific plan and explain any expected cost before treatment begins 
• The office files the claim directly with Cigna after the visit

Most Cigna claims process within a few weeks of the visit. The front desk tracks the claim and follows up with Cigna if a payment is delayed. A patient never has to call Cigna directly just to confirm a submitted claim.

Meet Dr. Solomon Heifets, Your Pasadena Cigna Dentist

Dr. Solomon Heifets treats Cigna patients at Pasadena Dental Office and Orthodontics. He earned his DDS from Moldova University School of Dental Medicine. Dr. Heifets views dentistry as a blend of precision, artistry, and compassion. He centers every visit on a patient's individual needs. That holds true for a routine cleaning covered at 100 percent or a major restorative case. Dr. Heifets provides personalized, high-quality dental care and aims to leave every patient feeling comfortable, informed, and cared for. He reviews a patient's Cigna coverage alongside the clinical exam. The treatment plan and the insurance conversation happen at the same appointment, not two separate trips.

Dr. Heifets holds the following professional memberships.

• American Dental Association (ADA) 
• California Dental Association (CDA)

What Our Cigna Patients Say

Patients at Pasadena Dental Office and Orthodontics regularly mention the front office team alongside their clinical care. Gayane Babakhanian wrote: “I had a great experience at the dental office today. My dental hygienist Talin was very detailed and took her time to ensure she didn't leave any tartar behind. The front office team was extremely helpful and pleasant. Will definitely be back in the future for my dental work. Thank you.” Reviews like this reflect the same front-desk support that handles every Cigna benefit check and claim. A patient's insurance experience rarely shows up in a star rating. It still shapes whether a visit feels smooth or stressful, just as much as the clinical work does.

Other Insurance & Financing Options

Pasadena Dental Office and Orthodontics accepts most major PPO dental insurance plans, not only Cigna. The office also provides full-service general dental services. The office does not accept HMO plans. Patients with a different PPO carrier still get the same in-network claim filing, transparent pricing, and benefit verification described above. A household with members on different carriers can still book together here. One parent on Cigna and another on Delta Dental can see the same office, under one roof.

The table below names several of the other PPO plans this office accepts.

Other PPO Plans Accepted	Plan Type
Delta Dental	PPO
MetLife	PPO
Guardian	PPO
Aetna	PPO
Humana	PPO

Flexible Financing When You Don't Have Cigna Coverage

Patients without Cigna coverage, or with a gap in coverage, still have real financing options at this office.

• CareCredit 
• Cherry 
• LendingClub 
• Sunbit 
• Premier Financing

Frequently Asked Questions About Cigna Dental Insurance

Can I see any dentist with my Cigna plan, or do I have to stay in-network?

A Cigna PPO plan allows a patient to see any licensed dentist. Staying in-network, like at Pasadena Dental Office and Orthodontics, simply keeps costs lower through Cigna's negotiated rate.

What services does Cigna dental insurance cover?

Cigna typically covers preventive care in full. Basic care like fillings and major care like crowns are covered at lower, partial rates. Exact coverage depends on the specific plan.

Does my Cigna plan cover orthodontics like Invisalign?

Some Cigna plans include orthodontic coverage. The Cigna Dental 1500 plan on file at this office includes a $1,000 lifetime maximum toward braces or Invisalign.

What happens if my Cigna plan doesn't fully cover a treatment?

The front desk explains any remaining balance before treatment begins. Patients can use CareCredit, Cherry, or another financing partner to cover the difference.

Do I need a referral to use my Cigna benefits?

No referral is required. Cigna PPO patients can book an appointment directly with Pasadena Dental Office and Orthodontics.

How do I find out exactly what my plan covers before my appointment?

Call the office with a Cigna member ID on hand. The team checks the specific plan and explains coverage before the visit.

Does Cigna cover dental implants at Pasadena Dental Office and Orthodontics?

Coverage for the implant itself varies by plan, and some Cigna plans exclude it entirely. Many plans still cover related steps like the exam, extraction, or final crown. The team checks exactly what a patient's plan covers before recommending an implant.

Is there a waiting period before Cigna covers major dental work?

Many Cigna plans apply a waiting period, often around six months, before major restorative work is covered. Preventive care usually has no waiting period. The front desk confirms the exact waiting period for a patient's specific plan.

Can my whole family use one Cigna plan at this office?

Yes. Cigna dental plans typically extend to a spouse and dependent children under one family plan. The front desk can verify each family member's coverage and schedule visits for the whole household.

Does this office accept Cigna DHMO plans?

No. Pasadena Dental Office and Orthodontics accepts Cigna PPO plans only, not Cigna DHMO plans. A DHMO plan typically uses a fixed copay instead of a coinsurance percentage. It also requires an assigned in-network dentist, a different structure than the PPO plans this dental provider accepts.

Schedule Your Appointment

Scheduling a Cigna appointment at Pasadena Dental Office and Orthodontics takes one phone call. The office is located at 181 N Hill Avenue, Pasadena, CA 91106. Call (626) 219-7180 or use the online booking form to request a visit. The office keeps Monday through Friday hours from 9 a.m. to 6 p.m. The front desk confirms Cigna coverage before the appointment. The first visit starts with a clear plan rather than a paperwork surprise. New and returning Cigna patients can choose a preventive cleaning or request a specific restorative concern when booking.

Pasadena Dental Office and Orthodontics has worked with Cigna PPO patients across Pasadena, San Marino, South Pasadena, Altadena, and Alhambra. Dr. Solomon Heifets and the team verify every patient's specific plan before treatment begins. From a routine cleaning to a major restorative case, the office handles the Cigna paperwork directly. Patients get a clear answer on cost before any work starts. Call (626) 219-7180 to schedule a Cigna appointment today.

Sources

1. ADA Health Policy Institute, National Trends in Dental Care Use, Dental Insurance Coverage, and Cost Barriers (2026)
2. ADA Health Policy Institute, National Trends in Dental Care Use, Dental Insurance Coverage, and Cost Barriers (2026)
3. ADA Health Policy Institute, National Trends in Dental Care Use, Dental Insurance Coverage, and Cost Barriers (2026)

Dental insurance coverage varies by employer group and individual plan, and benefits can change from year to year. Please confirm your specific Cigna coverage directly with Cigna before your appointment.